Daily Data Maintenance includes the following:
Special Purpose Computers: Computers used for special purposes requiring more effort to maintain incur a separate charge for application maintenance. Examples would be a Microsoft Exchange server, where defragmentation of the message store and the larger logs requires additional time to review, or a complex web server or a video processing workstation where increased hardware complexity and larger file systems require additional maintenance time.
Servers (performed weekly)
All Servers
- Update Operating System
- Check hard disk space
- Update third party applications
- Where possible, servers have our special monitoring software installed. This software determines the status of each individual machine, reporting it to our central repository, where a full history can be reviewed at any time. The server side also flags any system parameters outside of "norms", and sends a special alert to our trained technicians.
- Where possible, a summarization of system logs are sent daily to Daily Data, where they are reviewed for any abnormal conditions
Linux and Apple OSX Servers
- Check access logs
- Verify file systems
Windows Servers
- Review Logs
- Scan disk for errors
- Defragment Hard Disks
Workstations (performed monthly)
Linux and Apple OSX Workstations
- Update Operating System
- Update third party applications
- Check Logins (especially failures)
- Check Disk Free Space
- Verify functionality of anti-virus and firewall
Windows
- Update Operating System
- Update addtional software packages (where applicable)
- Verify correct function of Firewall, Anti-Virus and Anti-Spyware, where applicable
- Scan disk for errors
- Defragment Hard Disks
- Check hard disk space
- Additionally, every six months a cleanup of servers/workstations is performed. In addition to physically inspecting and cleaning the actual computer, a review of all software installed is performed to determine if software can be removed (to reduce complexity).
- All labor on systems covered by a maintenance contract which is not covered by that contract (see exclusions) receives a 10% automatic discount.
- Daily Data maintains one or more "Loaner Computers" that are available for 30 days at no charge (exclusive of labor to reconfigure) as temporary replacement while a replacement system is purchased.